Please allow 1-2 business days for new orders to be processed and shipped. In some cases, orders can take up to 48-72 business hours to ship. Orders are not processed or shipped on Saturdays or Sundays. Any orders placed with an expedited shipping method prior to 10am Eastern Time will be shipped the same day; otherwise they will be shipped the following business day. Please contact us directly if an expedited order placed later in the day needs to be rushed.
All packages are shipped via USPS or UPS. In the case of an order being placed with a Free Shipping promotion, we determine the best shipping option. For any questions, please contact us anytime during regular office hours of Monday-Friday, 9:30 – 5:30 EST, or add a note in the comments section of your order.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. In the case that a shipping courier experiences weather delays, the tracking number will provide updates and all the information about the delivery. Yonder is not responsible for late deliveries due to weather delays.
In the rare instance that a package is not delivered, or delivered to the wrong location, please call Customer Service within 15 days of the date you placed your order, so that we may file a claim with the appropriate courier and follow up with you.
Please allow an extra 1-2 business days for processing and shipping around major Holidays. We will do our absolute best to ship your order as fast as possible, but please note that there could be a slight delay due to the volume of mail being shipped during those periods.
Due to our fast shipping process, once an order has been shipped, it is not possible to change or cancel that order. Please order carefully and make sure your order is correct before payment. For any returns, please follow the return policy.
Your satisfaction with Yonder and our products is of the highest importance to us. We will gladly accept the return or exchange of products up to 180 days from the date of purchase. The return of any products that have been opened, used, or have broken seals are subject to a 20% restocking fee. Original shipping and handling charges are always non-refundable and will be deducted from any refund for the cost of returned items. The restocking fee will only be waived in the case of all returned items being unopened, unused, and in their original packaging.
If you are dissatisfied with a product, or find any defects due to manufacturing and/or workmanship, please contact us immediately. We will do everything we can to remedy the issue, including replacing the product up to 180 days from purchase.
Fulfillment errors resulting in the shipment of incorrect products will be accepted for return up to 60 days from the date of purchase.
To make a return or exchange, please contact Customer Service to receive a Return Authorization number. The return process is simple: Clearly write the return authorization number on the outside of the product packaging so we can easily identify the order, ship to our warehouse, and we will credit the account used to make the purchase within 5 business days from the date we receive the returned items, or contact you to complete an exchange.
Returns or exchanges cannot be accepted without a return authorization number. If your item was damaged during shipment, please contact us for assistance. Our customer service line is available M-F from 9:30am-5:30pm EST at (949) 281-7434, or feel free to email us at [email protected]
Ordering from Yonder is safe and secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment. Your credit card also provides you with important consumer protections that safeguard your online purchases and limit your liability.
We take your (and our!) privacy seriously. The information that is collected about you is used to process orders and is not used for anything else. We will never sell, rent, or give away your name, e-mail, or address to anyone.
Web Site Terms and Conditions of Use:
This website (the “Site” or Yonder’ web site) is sponsored by Yonder Access to and use of the Site is subject to the terms and conditions of this User Agreement and Copyright Notice and all applicable laws and regulations, including laws and regulations governing copyright and trademark. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS USER AGREEMENT.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
THE SITE DOES NOT PROVIDE MEDICAL ADVICE. The Site contains general information related to medical conditions and their treatment. However, this information is intended for informational purposes only and is in no way intended to be used in the diagnosis or treatment of any medical condition. Always consult your physician to determine what treatment may be appropriate for you.
- Use License
The Site is for your personal, non-commercial access and use only. You may temporarily store copies of the Site materials incidental to your accessing and viewing the Site materials. This is the grant of a license, not a transfer of title, and under this license you may not:
– modify the materials;
– reproduce, create derivative works from, republish, or distribute any of the material on the Site;
– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
– attempt to decompile or reverse engineer any software contained on Yonder’ web site;- attempt to gain unauthorized access to the Site, or access or use the Site in any manner that could disable or damage the Site, the server on which the website is stored, or any server, computer or database connected to the Site;
– use any robot, spider or other automatic device, process or means to access the Site;
– attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
– attempt in any way to interfere with the proper working of the Site;
– remove any copyright or other proprietary notations from the materials; or
– transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Yonder at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The content on Yonder’ web site is provided “as is”. Yonder makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Yonder does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
- Limitations and Indemnification
IN NO EVENT WILL YONDER, INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, BE LIABLE FOR DAMAGES OF ANY KIND, ARISING OUT OF YOUR USE OF RTI’S WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify and hold harmless Yonder including its directors, officers, employees and agents from and against any claims, liabilities, damages, judgments, awards, losses, and costs (including reasonable attorneys’ fees) to the extent resulting from any demand, claim, suit or cause of action brought by a third party and arising out of your use of the Site, or your use of any information obtained from the Site.
- Revisions and Errata
The materials appearing on the yonderfood.com web site could include technical, typographical, or photographic errors. Yonder does not warrant that any of the materials on its web site are accurate, complete, or current. Yonder may make changes to the materials contained on its web site at any time without notice. Yonder does not, however, make any commitment to update the materials.
Yonder is not responsible for the content of any third-party sites that may be accessed through links on the Site. Any such links are provided for your convenience only. If you choose to click on any such links, you acknowledge and agree that you, not Yonder, are displaying its contents and you access such linked sites at your own risk. Any site accessed from the Site is independent from Yonder and is not under the control of Yonder. Accordingly, Yonder makes no representations concerning the accuracy, content or operation of such site and the provision of any link to such site is not an endorsement, authorization, sponsorship, affiliation or adoption of content by reference by Yonder is not a party to any agreement you become a party to or may become subject to as a result of your access of such third-party site.
- Governing Law
Any claim relating to Yonder’ web site shall be governed by the laws of the State of California, without regard to its conflict of law provisions.
- Comments and Concerns
This website is operated by Yonder, 30251 Golden Lantern, Suite E #314 Laguna Niguel, Ca 92677